Meta’s Muse AI agent can now make phone calls for US users
Meta's Muse AI agent can now place phone calls on behalf of paid subscribers in the US, booking appointments and asking for information at businesses.
The feature lets Muse make outbound calls to businesses in the US, handling the dialing, waiting and talking on a user's behalf. Practical use cases include booking appointments and asking for information, with the outbound calling feature beginning as a beta in September 2026 before opening to public testing by mid-month.
Making phone calls is one item on a longer list of chores Muse is designed to handle. The agent can also send emails, shop and book travel on a user's behalf. Meta launched Muse in September 2026, and the app quickly climbed to the top of US app download charts, passing 2.5 million downloads within its first few weeks.
Privacy concerns addressed
Earlier versions of the feature involved limited testing with human contractors stepping in to help when the AI encountered difficulties. That setup drew privacy concerns, as users thought software was handling their calls when strangers might actually be listening in.
For a user, the issue is easy to grasp: you think software is handling your call, but a stranger may be listening in.
Meta acknowledged the misstep and indicated it would pursue an improved approach where the AI handles calls independently with proper privacy disclosures in place.
Voice expansion and hardware plans
Calling is part of a broader voice push inside the Muse app. On November 5, 2026, Meta rolled out Muse Voice to all US users, adding real-time voice conversations and video chats with customizable animated avatars that display different expressions and gestures.
The feature is limited to users aged 18 and older, who can start calls and chats while Muse handles other tasks in the background. Users can choose from a large selection of voices, with Muse capable of running 12 concurrent real-time sessions per Nvidia GB200 chip at approximately 870 ms latency.
Meta plans to expand beyond phone screens, with AI Glasses and a new wearable called the Muse Charm anticipated by the end of 2026. Gating calling to paid subscribers ties one of Muse's most tangible features directly to revenue, while privacy remains the biggest open question as the company has committed to an AI-only model with proper disclosures.
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