Queens Public Library Ransomware Attack Knocks Out Digital Services Across 66 Branches - Bushwick Daily
Queens Public Library’s website, mobile app and most public computers remain offline a week after a ransomware attack disrupted services across its 66 branches.
The library first reported a network outage on Nov. 4, later confirming it was the result of a ransomware attack. The disruption affected the website, on-site computers, check-out and return machines, Wi-Fi, the mobile app and digital media services across all 66 branches.
By Nov. 6, the library had restored free Wi-Fi and its check-out and return machines at all open locations. Public computers returned at seven branches on Nov. 9: Central Library, Far Rockaway, Flushing, Glen Oaks, Hunters Point, Jackson Heights and Kew Gardens Hills. Ridgewood Library remains offline.
Services Still Offline
As of Nov. 11, the library’s website, mobile app and digital media services, along with public computers at most locations, are still down. Renewals are unavailable, and printing from the restored computers is not possible.
“it will take some time before the Library’s network and systems are restored.”
The library has not provided a date for full recovery, leaving patrons and staff uncertain about when normal operations will resume.
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